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For www.thecelebstore.com
Effective Date: 17th August 2025

1. Introduction and Scope of Policy

This Cancellation and Rejection Policy (“Policy”) governs all orders, purchases, transactions, and service requests placed on or through www.thecelebstore.com (“Website”, “Platform”, “We”, “Us”, “Our”, or “The Celeb Store”). By accessing, browsing, or placing an order on this Website, the user/customer (“You”, “User”, “Customer”) expressly agrees to be bound by this Policy, along with our Terms and Conditions, Privacy Policy, and any other policies published on the Website from time to time.

This Policy applies to all users, all products, all services, all payment methods, and all transaction types, without exception, unless otherwise expressly stated in writing by The Celeb Store.

2. Nature of Order Processing (Automation and Manual Systems)

The Celeb Store operates using a combination of automated systems, semi-automated processes, and manual verification and fulfillment mechanisms. Due to the nature of these systems:

  • Orders may be processed, reviewed, verified, approved, placed on hold, cancelled, or rejected automatically or manually

  • Order status may change at any stage of the transaction lifecycle

  • Human intervention may occur at any point, including before or after payment confirmation

The Customer expressly acknowledges that automation systems are subject to technical limitations, errors, latency, synchronization issues, and third-party dependencies, and that manual systems may involve discretion, verification checks, and operational constraints.

3. Absolute Right of Order Cancellation and Rejection

The Celeb Store reserves absolute, unrestricted, and unilateral rights to cancel or reject any order, in whole or in part, at any point in time, including but not limited to:

  • Before order confirmation

  • After order confirmation

  • After payment processing

  • During verification

  • During packaging

  • During dispatch

  • After dispatch but before delivery

  • At any other operational stage deemed necessary

This right exists without limitation, without obligation, and without requirement to provide prior notice, unless required by applicable law.

4. Grounds for Cancellation or Rejection

Orders may be cancelled or rejected for reasons including, but not limited to:

4.1 Technical Issues

  • System glitches or bugs

  • Payment gateway failures

  • Automation errors

  • Inventory synchronization issues

  • Pricing or listing errors

  • API failures or third-party service disruptions

  • Server downtime or connectivity issues

4.2 Operational and Business Reasons

  • Product unavailability or stock mismatch

  • Supplier or fulfillment constraints

  • Quality control issues

  • Packaging or logistics limitations

  • Incorrect product information

4.3 Customer-Related Issues

  • Incomplete, incorrect, or unverifiable customer information

  • Suspicious, fraudulent, or high-risk transaction indicators

  • Misuse of promotional codes or offers

  • Violation of Website Terms and Conditions

4.4 Legal, Compliance, or Risk Factors

  • Compliance with applicable laws and regulations

  • Risk management considerations

  • Orders suspected to violate public policy or legal norms

5. Technical Cancellation and Refund Assurance

In cases where an order is cancelled solely due to technical issues attributable to The Celeb Store’s systems, including automation or manual processing errors:

  • A refund shall be initiated for the amount actually paid

  • Refunds will be processed through the original mode of payment

  • Refund timelines may vary depending on banks, payment gateways, or financial institutions

  • The Celeb Store shall not be liable for delays caused by third-party financial service providers

The Customer acknowledges that refund processing does not imply admission of fault, negligence, or liability on the part of The Celeb Store.

6. No Guaranteed Order Acceptance

Placement of an order on www.thecelebstore.com does not constitute acceptance of the order. Acceptance occurs only when the order is explicitly processed and fulfilled by The Celeb Store.

The Celeb Store reserves the right to:

  • Refuse service to any user

  • Limit quantities per order or per customer

  • Cancel duplicate or bulk orders

7. Merchant Control and Legal Standing

The Customer expressly acknowledges and agrees that The Celeb Store, as the merchant and platform owner, retains full operational control over order acceptance, processing, rejection, and cancellation.

This control is exercised in accordance with:

  • Applicable provisions of Indian Contract Law

  • The Information Technology Act, 2000

  • Relevant principles under the Indian Penal Code (IPC) where applicable, particularly in matters relating to fraud prevention, misuse of services, misrepresentation, or unlawful activity

  • Other applicable central and state laws of India

Nothing in this Policy shall be construed as limiting the merchant’s legal rights or operational discretion.

8. No Liability for Consequential Loss

Under no circumstances shall The Celeb Store be liable for:

  • Indirect or consequential losses

  • Loss of opportunity

  • Loss of profit or goodwill

  • Emotional distress or inconvenience

  • Damages arising from order cancellation or rejection

The Customer agrees that cancellation or rejection of an order shall be the sole remedy, limited to refund (if applicable).

9. User Acknowledgment and Consent

By placing an order on the Website, the Customer confirms that:

  • They have read, understood, and agreed to this Policy

  • They accept that orders may be cancelled or rejected at any time

  • They waive any claims arising solely from order cancellation, except refund of eligible amounts

10. Policy Modification and Updates

The Celeb Store reserves the right to:

  • Modify, amend, update, or replace this Policy at any time

  • Implement changes without prior notice

  • Apply revised policies to future transactions

Continued use of the Website after any changes constitutes acceptance of the revised Policy.

11. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in India, as determined by The Celeb Store.

12. Final Disclaimer

This Cancellation and Rejection Policy is intended to protect both the Customer and The Celeb Store by clearly defining operational rights and limitations. Nothing contained herein shall be interpreted as a waiver of any statutory rights or legal remedies available to The Celeb Store under applicable law.